Contact
Talk to the people who run the server.
Our technical support is in-house and runs 24 hours a day. Sales answers Monday to Friday, from 9am to 6pm (Brasília time).
WhatsApp +55 21 2342-2005 The fastest way to reach a specialist. Open a chat Email [email protected] For commercial proposals and administrative matters. Send an email Open a ticket Support centre Technical support with history and follow-up, 24 hours a day. Open a ticket Client area painel.hospedainfo.com Invoices, upgrades, domains and management of your services. Open the panel
Pick the fastest route.
Each subject has a channel that resolves it faster. If you are unsure, WhatsApp handles any case.
- 01 I want to migrate my site Message us on WhatsApp. The migration is free and our team handles everything.
- 02 My site is down Open a ticket marked as critical — those cases get priority handling.
- 03 I need a custom plan Larger projects and agencies with many accounts: talk to the sales team.
- 04 A question about an invoice or cancellation Sort it out directly in the Client Area or through a ticket.
Hours
When we are available.
- Technical support24 hours a day, 7 days a week — by ticket and chat.
- SalesMonday to Friday, 9am to 6pm (Brasília time).
- Server emergenciesA site that is down gets priority handling, at any hour.
All systems operational
- São Paulo · br-sp1Tier III datacenter 8 ms
- Miami · us-mia1Tier III datacenter 120 ms
- Frankfurt · eu-fra1Tier III datacenter 190 ms
Average latency measured from São Paulo. The datacenter is chosen at the time of purchase.